Business Analyst 2

Oracle | Posted 15-09-2021

Bengaluru (Database)

Post Booking Services team is a team with the mission to proactively intervene to prevent issues, swiftly drive closure of post-booking issues. We also establish root causes and drive the desired simplification to process policies, and systems to avoid future recurrences of these issues.

Job Responsibilities
  • Should primarily be able to understand and mitigate the financial impact and contractual obligations while facilitating Customer change requests or issues
  • Collaborate with multiple teams to assist the stakeholders in effective resolution to their issues reported
  • Responsible for leading complex customer requests and identify resolution paths to effectively resolve them
  • Reduce recurrence of issues by identifying the root cause, triage for effective fix, and drive cleanup of the impacted population
  • Foster rapidly changing business needs and re-define processes for faster adoption
  • Develop controls to deliver holistic quality assurance
  • Constantly generate process re-engineering opportunities
  • Work on projects with a clear focus on business results

This role reports into Manager/ Senior Manager

Key Skills

  • Effective Communication: Conveys ideas and facts effectively both through verbal and written communication.
  • Analytical Problem Solving ability: Uses mathematical techniques to calculate data or solve practical problems. Shows eagerness to learn and involve self in automation/improving system controls.
  • Strong business acumen: Should possess the ability that helps in understanding and managing different business situations. Review customer engagement strategies and cater to their demands successfully
  • Managing competing priorities: Able to identify Urgent Vs Important tasks. Assess the risk and also the estimated efforts to start and complete the task keeping the timelines in mind
  • Change Management: Being empathetically efficient by building effective communication, which is key in removing obstacles helping quick wins
  • Project Management: Well versed with basics of project management concepts and ability to manage small projects independently
Key Competency
  • Communicating for Impact
    • Ensures that proposals or arguments are supported by strong logic and a compelling business case, addressing all relevant factors
    • Effectively Convinces others to follow recommendations and advice to bring them into compliance with regulations, standards, or policies
  • Collaboration
    • Identifies synergies across LOBs and acts on opportunities to integrate efforts
    • Leverages others' expertise and shares information and best practices to optimize work results
  • Change Agility
    • Adapts to changing business needs, conditions, and work responsibilities
    • Focuses on results and desired outcomes and how best to achieve them. Gets the job done.
  • Competitive Edge
    • Demonstrates attention to detail in all aspects of work
    • Acts with a sense of urgency and confidence to deliver quality work in a timely manner
  • Mastering Complexity
    • Demonstrates attention to detail in all aspects of work
    • Acts with a sense of urgency and confidence to deliver quality work in a timely manner
Basic Requirements
  • Graduate/Post Graduate with 5 to 8 years of experience
  • Strong Analytical abilities
  • Adaptability to the ever-changing business conditions

Provides programs to improve operational efficiency, consistency, and compliance in support of the organization's financial and tactical business objectives. Provides business practices and processes. Develops, communicates, and trains the organization on business practices and processes.
Serve as a liaison with other divisions such as Finance, Contracts, HR, Legal, Shared Services, Accounts Receivable, Purchasing, and Risk Management in an effort to ensure accurate and timely transaction processing. Collect, input, verify, correct, and analyze data to measure key performance indicator actual versus business objectives. Provide updates to management regarding budget to actual, informing them of deviations and opportunities. Provide management with economic impact and compliance issues surrounding key business decisions and/or deals. Communicate Oracle Business Practices to the organization and monitor process and approvals for full compliance. Drive implementation of new processes and procedures.
Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. Attention to detail critical. Ability to collect, organize, and display data in spreadsheet format. Follow-through skills necessary to get information from internal and third parties and have data errors/omissions corrected. Relationship management skills strongly desired. Strong written and verbal communication skills to interact with management and possible clients desired. 2 plus years relevant work experience.
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Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, age, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.